As the statutory consumer watchdog for energy customers in June we published our latest energy supplier ratings which tells consumers how suppliers are performing across 5 measures, including complaint handling and switch timescales.
How are we doing?
In excess of 1400 + residents in Wakefield District accessed our service in January and the high demand continued into February when we assisted over 1300 + residents; these figures don’t account for those service users who we assist with ongoing issues.
We know that January can be a particularly tough month for our clients. Our new analysis predicts that people will seek our help every 3 seconds with money issues in January. Read More of our January 2017 Newsletter
From 7th November 2016 the Benefit Cap rollout commenced . It will affect those (unless they fall in one of the ’exempt’ groups) in receipt of Housing Benefit and Universal Credit. Read More of our November 2016 Newsletter