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Email Privacy & Confidentiality Information

Email Privacy & Confidentiality Information

If you live in the Wakefield District area you can use our online form to get help on a wide range of issues. The information that you send will be kept as part of a confidential record of your enquiry and we will use the details to decide how best to help you.

Important: We can only provide help to those people who live in our area. If you live outside of Wakefield District search online for your local CAB.

We aim to respond to your initial enquiry within 3 working days after getting your request. If you have not heard from us by then please contact us on 03444 111 444

Email Security

Internet email is a way of making a general enquiry but it is not a secure way of sending personal information. Citizens Advice makes every effort to ensure the security and integrity of emails on our system. Unfortunately no data transmission over the internet can be guaranteed to be 100% secure. As a result while we strive to protect your personal information after we receive it, Citizens Advice cannot ensure or guarantee the security of information when it is being transmitted.

Confidentiality and Data Protection

Citizens Advice Wakefield District is covered by the Data Protection Act and is a member of Citizens Advice which electronically processes the personal information. Citizens Advice will treat your personal information as confidential. Your personal details will not be given to anyone without your expressed permission to do so. Under the Data Protection Act we need your consent to store your personal details. By using our email service you agree to the following statement:  I give my consent for the Citizens Advice service to process and use my personal information. I understand that this information will be kept confidential to the Citizens Advice service’

Citizens Advice will return information to the email address of the sender only.

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