Welcome to the 2020/21 Annual Report of Citizens Advice Wakefield District.
It has been a challenging year with face to face services not possible for several months due to COVID. I am so proud of the team at Citizens Advice Wakefield District, staff and volunteers, for the way they have continued to provide support to our clients despite the difficulties. Almost overnight we changed from a service where we saw a lot of our clients in person to delivering advice via the telephone, email, web chat and latterly video conferencing.
Due to the pandemic the people of Wakefield District have been and continue to face with many issues and Citizens Advice Wakefield District has been and are there to assist them. Even during a pandemic we have increased the number of outreaches we have across the District with funding from Wakefield Metropolitan District Council so that at the end of the year we had eighteen outreach venues.
We have been successful in getting new funding from a variety of sources including monies to make our offices COVID safe and were able to welcome staff back outside the lockdown periods.
None of this would be possible without the support of our funders:-
- Wakefield Metropolitan District Council
- The Money and Pensions Service (MaPS)
- National Citizens Advice/DWP Help to Claim
- Featherstone Town Council
- Hemsworth Town Council
- Normanton Town Council
- South Elmsall Town Council
- Upton and North Elmsall Parish Council
- South Kirkby and Moorthorpe Town Council
- CLLD PEAT Project
- Citizens Advice Leeds/Northern Power Grid
- The National Lottery Community Fund
- Leeds Community Foundation
We are grateful for your support.
Special thanks must be made to all of our of volunteers without whose support, dedication and hard work it would be impossible to offer our clients the services they need.
This is my last Chair’s Report as I will be stepping down as the AGM although I hope to continue as a Trustee. I have been involved with Wakefield District Citizens Advice since 2007 and served two terms as Chair. I would like to thank my fellow Trustees, the Management Team, staff and volunteers for their support over the years and wish them the best for the future.