These pages give you information on consumer issues whether you want to know your rights if something’s gone wrong with a purchase, if you’ve changed your mind about a purchase or want to cancel a service and much more.
The following websites offer useful help and information.
Our premises back on to the Cheapside car park where you can park for 2 hours. There are also some disabled parking spots directly outside the back door.
We are a 5 minute walk from Westgate Train Station and a 15 minute walk from Kirkgate Train Station.
From the bus station leave via the main entrance. Continue straight along Providence Street, cross the road on Northgate and continue up Cross Street. This will bring you onto Wood Street. Cross Wood Street and make your way up to the Town Hall on Wood Street. The CAB is directly behind the Town Hall on King Street.
Monday : 10:00am – 3:00pm
Tuesday : 12:00pm – 3:00pm
Wednesday : Closed
Thursday: 10:00am – 3:00pm
Friday: 10:00am – 1:00pm
Our Telephone Service is unaffected and is still Monday to Friday 9-5
Calls to Adviceline are free from mobiles and landlines. You can see more about our call charges. Adviceline’s available 9am to 5pm, Monday to Friday. It’s usually busiest at the beginning and end of the day. It’s not available on public holidays. If you call from a mobile, we’ll ask you to enter a local landline number on your keypad. This can be any number – we only use it to send your call to a local adviser if one’s available. We’ll answer as soon as we can – at busy times you might need to wait up to an hour. If the wait is long, we’ll tell you about other ways to get advice. You can also try calling again later.
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