The Citizens Advice service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.
1st April 2017—30th September 2017 over 6300 advice issues were presented and dealt with via our general service.
Service Development – Gender Violence and Abuse (GVA) Gender violence affects men, women & children; although it disproportionately affects women and girls. It includes domestic abuse/violence, harassment, ‘honour crimes’ and forced marriage, trafficking and prostitution, rape and sexual violence, stalking and female genital mutilation (FGM)
The biggest change ever made to the benefits system. By 2022, more than 7 million households will be receiving it, over half of whom will be in work. The aim—to simplify the benefit system—is right. But it is currently failing too many people and forcing many into debt.
Universal Credit is the biggest change to the benefits system since it was created. Benefits and tax credits are the largest single area of advice we provide, and the roll-out of Universal Credit will have a huge impact for both our service and our clients. Since UC was launched, Citizens Advice has already helped over 48,000 people with Universal Credit issues.
Our debt service has been particularly busy across the past 6 months. We have seen 994 unique clients presenting 5829 issues.
As the statutory consumer watchdog for energy customers in June we published our latest energy supplier ratings which tells consumers how suppliers are performing across 5 measures, including complaint handling and switch timescales.
Our debt service is available to anybody living in Wakefield District regardless of income/assets or level/type of debt. It is free, confidential and independent.
Citizens Advice has 5 big asks for the next government. Our manifesto for the UK general election on the 8th June.