For everyone, for 80 years. A message from our Chief Executive Officer. Life can be tough for everyone at times and the need for free, confidential , independent advice in the year ahead will be more important than ever. 2019 is set to be a year of uncertainty, complexity and change.
Improving the support available to people making a claim for Universal Credit is a vital part of our ongoing
national ‘Fixing Universal Credit’ campaign work. Following the announcement in October of funding to
deliver this support we’ve designed a service which addresses that need.
The service aims :
- To Provide the advice people need for the problems they face
- To improve the policies and practices that affect people’s lives
The Citizens Advice service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.
Universal Credit Delivering end to end claims support
On Monday 1st October the Secretary of State for Work and Pensions announced that her department will fund Citizens Advice England and Wales, alongside Citizens Advice Scotland, to deliver a comprehensive support service helping people to make a Universal Credit claim.
Our Debt Advice Team: 5 full time paid advisers funded via the Money Advice Service in partnership with Citizens Advice
Research & Campaigning
Universal Credit (UC) is the biggest change ever made to the benefits system, bringing together six benefits into a single payment. It replaces a legacy system that had significant problems. When UC is fully rolled out around 7 million families will receive it.
Scams Awareness 2018
We’ve been actively involved in the digital #scamaware campaign this year and across the month have been tweeting advice/alerts to our followers.
Are you ready for the General Data Protection Regulation (GDPR)?
The GDPR is a new data protection law that will replace the Data Protection Act (1998) on 25th May 2018. Organisations must be able to demonstrate to individuals and the Information Commissioners Office (ICO) that they are compliant.
How do our service users make that initial contact? 45% of our service users do not consider themselves disabled
whilst 55% consider themselves disabled or managing a long term health condition.