We need your explicit consent to use some ‘special category’ information including ethnicity, religion, health condition, sexual orientation, trade union membership and political opinion. This information is used to give advice, help us gather data to improve our service and support our research in a way that you can’t be identified. We will make sure all of your information is kept safe in our secure case management system. By submitting this information that may be contained in your email enquiry you are giving consent to us recording this information. If this is not the case please let us know in your email that you do not consent to us recording special category information.
We want to make sure our service meets your needs. To help us understand how we are going and to improve our service, we may want to contact you at a later date to ask for your feedback. Sometimes we need a trusted research organisation to help us do that. We’ll decide who we contact for feedback based on the services you used and the advice area. We may also use your special category data so that we hear from different groups. By submitting this email enquiry you are giving consent to this. If this is not the case please let us know in your email that you do not consent to taking part in any future research or feedback.
Disclaimer: we are not able to provide any advice based on special category data if you do not consent to its use.