News

NOVEMBER 2016 NEWSLETTER

From 7th November 2016 the Benefit Cap rollout commenced . It will affect those (unless they fall in one of the ’exempt’ groups) in receipt of Housing Benefit and Universal…

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SEPTEMBER 2016 NEWSLETTER

As a charity we’re committed to making our advice as accessible as possible and provide free advice through face to face drop in, appointments, email, web chat and online. In…

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AUGUST 2016 NEWSLETTER

2016/17 QUARTER 1 We saw a 13% increase in presented advice issues 40% of service users stated they had a disability or long term health issue 1 in 3 of…

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How to contact us

Calls to Adviceline are free from mobiles and landlines. You can see more about our call charges. Adviceline’s available 9am to 5pm, Monday to Friday. It’s usually busiest at the beginning and end of the day. It’s not available on public holidays. If you call from a mobile, we’ll ask you to enter a local landline number on your keypad. This can be any number – we only use it to send your call to a local adviser if one’s available. We’ll answer as soon as we can – at busy times you might need to wait up to an hour. If the wait is long, we’ll tell you about other ways to get advice. You can also try calling again later.

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